Report a Malfunction
Please contact us by e-mail if you encounter an issue resulting from system failure.
The contact point for reporting system failures differs for each system.
- System B (ohtaka): Dell PowerEdge C6525/R940
center_b__at__issp.u-tokyo.ac.jp (Please replace __at__ with @)
- System C (kugui): HPE Apollo 2000 Gen10 Plus/HPE Apollo 6500 Gen10 Plus
center_c__at__issp.u-tokyo.ac.jp (Please replace __at__ with @)
Please refer to the example below when contacting us.
We ask that you please include the following four items, as shown in the examples.
- User ID
- Full name
- System name
- Issue
[Example of malfunction report email]
Date and time of occurrence: year, month, day
(Required)User ID:
(* Use your ISSP supercomputer system user ID)
(Required)Name:
Affiliation:
Phone number:
(Required)E-mail：
(Required)System name: [ ] System B [ ] System C (* Check one)
(Required)Issue: (*Please include as much of the following content as possible)
-
- Language used
- Parallel Models
MPI, OpenMP, hybrids of MPI and OpenMP, etc.
Details on parallelization - Compiler options
- Error messages
- Place in the source code where you think the problem is occurring
- Runtime environment (environment variables, limit command output)
- Other information (program description, error status, etc.)
Attachments:
(Attachments in executable formats such as .sh, .csh, .exe extensions cannot be sent. Please compress files as .zip or tar.gz before sending. If the file is located on your system, please enter its file path. )